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- 👤 Is Identity-First Hiring the New HR Imperative? + A Chance to Win 2 Free Tickets to CultureCon
👤 Is Identity-First Hiring the New HR Imperative? + A Chance to Win 2 Free Tickets to CultureCon
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🤝 HR Trend Spotlight: Microsoft Leverages AI and Dynamics 365 to Transform Employee Support
Microsoft has rebuilt its internal support experience using Dynamics 365 and artificial intelligence. The shift allowed the company to unify more than 500 separate support systems into a single interface, streamlining processes across IT, HR, and finance. This change drastically reduced support time, with over 80 percent of requests now resolved through automation and virtual agents. For HR, this translates into faster onboarding, simplified issue tracking, and better employee satisfaction. Read more.
🎧 HR Insights - Is Identity-First Hiring the New HR Imperative?
Joelle Smith, President of First Advantage Corporation, believes traditional hiring models are falling short. In a discussion with the HR Gazette, she emphasized that hiring today must reflect a stronger awareness of identity—who candidates are, what shaped them, and how their experiences bring value beyond a resume.
Smith explained that "identity-first hiring" is not just about diversity metrics. It’s about understanding a person’s full context, including cultural background, lived experiences, and barriers they’ve overcome. She argues that this approach brings stronger alignment between companies and candidates because it helps employers see people as more than just skill sets. It also encourages organizations to ask better questions, such as whether job requirements are truly necessary or just inherited from outdated hiring templates.
đź’ˇ HR Tips & Tricks
Tip of the Day: Rotate onboarding buddies every quarter. A fresh pairing helps new hires connect across departments, not just within teams. It strengthens cross-functional understanding and reduces silos early in the employee journey.
Trick of the Day: Use anonymous “exit previews.” A week before an employee’s last day, send a short, confidential pulse asking them what they won’t miss about their role. The responses often reveal operational problems or cultural blind spots that formal exit interviews miss.
Get 2 Free Tickets to CultureCon
We’ve got 2 free tickets to CultureCon happening at Madison, WI on August 5 - 7 and want to give them to readers of HR Jolt.
How to enter (reply by June 30th):
Hit “Reply” to this email
Tell us the name, role, and email of an HR pro you think should attend with you
That’s it -- one referral = one entry. We’ll do a random draw on July 1 and let you know if you win. Each attendee must subscribe to HR Jolt before June 30th, so please share with your friends!
Thanks for helping us grow the HR Jolt community!
đź§ľ HR Case Files - Emergency Payroll Fix for an Industrial Provider
When an industrial service company unexpectedly lost its payroll manager, it faced a real risk of not meeting its payroll obligations. OperationsInc stepped in to provide immediate support, stabilizing payroll operations in less than a week. They quickly assessed the company’s systems, took over time-sensitive processing, and developed interim procedures until a new hire was onboarded.
Key Takeaways
The absence of a single payroll manager nearly halted a critical function.
Quick outsourcing averted a payment failure and avoided reputational damage.
The recovery included long-term process improvements and compliance upgrades.
đź§° HR Toolbox
Stay equipped with the latest HR events and resources.
Resource of the Day
HR leaders are now central players in mergers and acquisitions, according to this joint survey. Nearly 70 percent of HR executives report being pulled into due diligence efforts earlier and with more scrutiny than in previous years. Beyond basic headcount and compensation data, buyers now expect detailed reports on cultural risks, talent dependencies, and compliance liabilities. HR must prepare clean, audit-ready data and be ready to answer questions about contracts, benefits structures, and retention risks. With M&A activity picking up, this is an area where HR can’t afford to be reactive.
Event of the Day
The Gartner HR Symposium/Xpo 2025 is set to take place in Orlando, Florida from 27-29 October. The event will bring together senior HR leaders to discuss strategic issues around workforce planning, technology, and leadership. Key sessions will address how to lead through economic uncertainty, improve decision-making with better data, and implement AI in people operations.
For event details and registration, visit the website.
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