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AI Powered CRM Use Cases

February 09, 2026

AI-powered CRM tools are now used beyond sales to support HR tasks. These systems automate repetitive work, centralize employee and candidate data, and provide predictive insights that help with hiring, onboarding, retention, and performance management. They can parse resumes, automate task reminders, and forecast attrition risk. Using AI in CRM helps HR teams cut manual work and focus more on strategy and employee experience. Read more.

HR Insights: Leaders Taking On People and Tech Roles

More leaders now hold responsibility for both people and technology portfolios. HR leaders see technology as an enabler but stress that human judgment stays central in decision-making. The shift reflects a trend where HR is expected to guide how technology gets adopted to support workforce outcomes. Read more.

Cook Without Compromise: Nonstick That’s Nontoxic

Titanium Cookware Set from Our Place is the first of its kind – truly nonstick with zero coatings and zero forever chemicals. Made from pure titanium and ultra-hardened to be 300% stronger than stainless steel, it delivers a naturally nonstick surface that won’t degrade over time. Tough enough for open flames, daily scrubbing, dishwashers, and metal utensils, it blends the durability of stainless steel, the heat retention of cast iron, and the convenience of nonstick into one timeless design. It’s cookware built to last a lifetime. Make the switch to Our Place’s Titanium Cookware Set today and get 10% off with code NEWSLETTER10 at fromourplace.com. Free shipping and free returns make it easy to upgrade your kitchen with cookware you can trust.

HR Tips and Tricks

Tip: Track cycle time for key HR processes (like hiring, onboarding, and offboarding) using simple dashboards. This makes bottlenecks visible so you can fix delays and improve service delivery.

Trick: Create short, role-specific onboarding checklists that automatically trigger follow-up tasks at 30, 60, and 90 days. This gives new hires clear milestones and helps HR monitor ramp-up progress without manual tracking.

HR Case Files: Luxottica Pension Arbitration Blocked

A court ruled that Luxottica cannot force arbitration of employees’ pension claims tied to outdated mortality tables used in benefit calculations. The decision means pension disputes must proceed through regular court channels rather than private arbitration. Read more.

Key Takeaways:

  • Contract terms may not override statutory rights where benefits law applies.

  • Outdated data use in benefit calculations can lead to legal claims.

  • Arbitration agreements may be unenforceable for some employee benefit disputes.

HR Toolkit

Resources

The U.S. Chamber of Commerce has released a new book focused on leave issues. It covers policies and practices to help employers and HR teams understand rights and obligations related to employee leave. The guide aims to support professionals dealing with leave planning, compliance, and implementation. Know more.

Events

The Fort Scott Area Chamber of Commerce will host a Human Resources Roundtable Luncheon on July 29 at Labconco in Fort Scott, Kansas. The event will include a featured talk on recruiting by a guest speaker followed by open discussion on employee retention topics. This roundtable is open to HR professionals and anyone with HR responsibilities, offering an opportunity for practical conversation and networking over shared challenges in workforce management.

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